Project Overview

Data Facts has partnered with Superunit for months to automate high-volume employment verifications. By handling phone, email, and fax outreach, Superunit delivers faster turnaround, higher completion rates, lower costs, and frees staff to focus on review. Data Facts is considering expanding the partnership to cover additional verification types, and multi-language support.

About Data Facts

Data Facts is a long-standing CRA providing employment and background screening services across industries. Their verification team handles a high volume of employment verifications each day, balancing speed, accuracy, and compliance with client demands for same-day attempts and daily follow-ups.

The Challenge

Before partnering with Superunit, Data Facts managed employment verifications using a combination of in-house staff and external resources. The biggest challenges were:

• Heavy phone burden - staff were tied up making repeated calls, often unable to reach employers at the right times.

• Delays in first attempts - sometimes not able to attempt until the day after an order, while clients expected same-day contact.

• Daily workload pressure - verifications competed with other critical tasks like email, fax, and intake.

"Phone calls were always a big challenge. Our team was bogged down with other work, and we weren’t always able to call every day like clients expect."

– Luz Aldeco, Verifications Team Supervisor

Why Superunit

Data Facts partnered with Superunit through an integration with Accio Data, seeking a way to:

• Improve efficiency and turnaround times

• Lower costs

• Offload the manual burden of phones and emails

• Get flexibility and responsiveness from a partner willing to customize the product to their needs

“With Accio’s integration and Superunit’s flexibility, exploring AI was a natural next step. It allows us to eliminate manual, time-consuming tasks and deliver faster, more accurate results for our clients.”

– Sarah Gaither, VP of Background Screening

The Results

During the engagement, Superunit handled hundreds of employment verifications for Data Facts with measurable improvements:

• Completion rates - Completed (51%) + Third-party (11%) = 62% verified overall

• Speed: Average completion time of 0.82 business days

• Fast turnaround: 65% completed within 24 hours, 80% within 48 hours

• Efficiency: 76% completed by phone and 24% by email, saving the team hours of calling time

• Staff impact: Freed up internal staff from daily call attempts so they could focus on reviewing results instead of chasing them

"As soon as I send Superunit something, it’s almost instant that an attempt has been made. Clients are getting back the results they need without complaints."

– Luz Aldeco

"Superunit has been flexible and willing to hear our suggestions through the partnership. It’s not a one-size-fits-all product, and that matters to us."

‍– Sarah Gaither

"The upcoming Spanish feature is going to be a game-changer. Not everyone has bilingual staff, and that’s a real need."

– Kim Gill, Senior Manager of Operations

Looking Ahead

Data Facts plans to expand their use of Superunit as additional features like reference checks, DOT verifications, and Spanish language support roll out.

Would they recommend Superunit? Yes - for faster turnaround, reduced manual workload, and a partner relationship that adapts to their business.

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Services Provided

• Automated Contact Research
• Automated Employment Verification by Phone, Email, Fax
• Cost Reduction
• Ongoing Support